A common refrain from busy potential clients is “I just need the essentials, I don’t have much time – tell me what makes the most difference”. After fifteen years of working with thousands of people in organisations and businesses trying to get ‘the essentials’, we decided it was time to summarise what we think on this topic in a model. The BI ‘Intercultural Essentials’ model defines what is really needed to be effective when working in complex and culturally diverse workplaces.
It is critical that any intercultural training programs or coaching address all of these four key stages: Awareness, Perspective, Knowledge and Capability. It’s also most helpful to address them in this order. It is a risk to jump to ‘knowledge’ without being aware of why such knowledge is necessary, and what your cultural position is in the first place.
We’re looking forward to using this model as an anchor for all of our programs, and to assist our clients understand the process of working toward greater capability – the end point we always focus on.