Build better connections with cross-cultural clients and customers
In today’s global marketplace, your staff need the skills to successfully service clients across diverse cultures.
This in-depth training covers the essentials of global relationship management. Learn how to cultivate positive working relationships with clients, international colleagues and business partners across Australia and Asia.
Plus, discover how to work more effectively and productively, better service complaints, and stop conflicts before they escalate.
What you’ll learn
- Develop an understanding of Asian and Australian cultures – and how they differ.
- Learn how culture influences decision-making, project management, and client relationships.
- Get practical strategies to reduce stress and costly misunderstandings.
What this training covers
With real world case studies and interactive activities, you’ll learn how to connect with clients – wherever they are in the world.
Our reputable programs cover China, India, Thailand and Malaysia. We can also create a country-specific program, tailored to your needs and challenges.