Building Cultural Capability – What works?

2017-08-10T04:02:14+00:00 By |

Do you know how to build cultural capability in your organisation?

Cultural capability is an increasingly important skill to enable high performance workplaces. It ensures people at all levels of the organisation communicate effectively, engage respectfully, and collaborate for results.

Culture is not limited to a ‘country’ culture defined by lines on a map. Culture is ‘the way we do things around here’ and consists of learned behaviours and norms shared in a group.

So, what works? 

After more than twenty years and supporting thousands of people to develop their skills, we know the pitfalls to avoid. We understand the challenges of negotiating difference, ensuring alignment and driving performance.  Most importantly, we know does work and why.

In order to successfully develop cultural capability across your workforce, training programs and advisory services must be relevant for the context – the type of organisation, the level of seniority and the experience of participants.  Cultural capability development needs to be embedded and supported across the entire organisation.

Where to focus your efforts?

Inclusive recruitment, HR & Onboarding practices:

  • Company PR & marketing teams trained in cross-cultural communication, ensure advertising and company online presence represents a diversity of faces,
  • HR staff trained in cultural capability & mitigating unconscious use inclusive and fair selection processes to ensure hiring based on talent
  • Induction programs develop a ‘shared language’ and baseline foundation understanding of the cultural capability
  • Employee networks and diversity and inclusion strategy built into business strategy

Management and Leadership Development

  • Inclusive Leadership programs ensure leaders know how to access and leverage the breadth of talent in their teams
  • Country-focused programs prepare staff to ‘hit the ground running’ when working with colleagues or clients in new geographies
  • Leadership Masterclasses ensure critical cultural know-how for global M&A, negotiations, global project and JV management, leading diverse teams
  • Resilience and change management when transitioning teams, relocating and leading in complex environments

Strategic support

  • Access expert coaching for leaders stepping into an Asia-Pac role 
  • Seek specialist advice for new initiatives – globalising business models, balancing the need for localisation with consistent business practice across borders
  • Use professional facilitation for global or regional strategy meetings, conferences and events

To celebrate 20 years of Beasley Intercultural we’ll be holding events in Sydney and Canberra, sharing lessons learned and strategies to build cultural capability in your organisation. 

To book your Canberra tickets on 20 September 2017 click here.

To book your Sydney tickets on 17 October 2017 click here.

About the Author:

Tamerlaine Beasley is an expert who enables effective collaboration and communication in diverse and global workplaces. She is a member of the Board of the Australia-ASEAN Council for the Department of Foreign Affairs and Trade, and founder and Managing Director of Beasley Intercultural, Australia’s premier cross-cultural training and consultancy company. Tamerlaine’s keynote presentations, advisory services and training programs are described by clients as ‘transformational’ and ‘game changing’. Examples of her work include: coaching and advising business leaders in Australia and Asia; working with global teams to optimise performance; developing a framework for training and capability building through international partnerships for APEC; building local staff capacity at the United Nations Economic and Social Commission for Asia and the Pacific; leading the development of diversity and inclusion programs for the Australian Public Service Commission and the Department of Defence.