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FAQs
What do intercultural trainers and consultants do?
Intercultural trainers and consultants increase the success of individuals and organisations working across and within different cultures.
What do you mean by 'intercultural'? Is this the same as 'cross-cultural'?
At its most basic level, 'culture' in the intercultural field means 'the way things are done around here', NOT the traditional notion of folk dancing, local food and history! 'Intercultural' and 'cross-cultural' terms have similar meanings.
Why is intercultural training so important now?
With globalisation and increasing cultural diversity, it is far more likely for people to need to effectively communicate and work with people from different cultural backgrounds. Whether working in Australia in a senior executive position, or in a culturally diverse team, people need the skills to work efficiently in intercultural situations.
Is intercultural training about how to do things like bow in Japan and use chopsticks?
While using chopsticks is a handy skill, it is just as important to understand the 'systems' of other cultures - how people relate to one another and work together, the way projects are managed and most importantly, how to get things done with a minimum of stress.
Isn't business the same all over the world? If I'm out to secure a deal and it's a win-win situation, why should culture be an issue? They want to make money too...
Yes, some aspects of business are the same. Both parties want to work together in a profitable and manageable way. However the way business is done in different cultures varies enormously. When you break things down to the nuts and bolts — negotiations, contracts, project design, timelines, and project management, the 'rules of the game' are rarely the same. Both sides of an intercultural interaction assume their way of doing things is 'normal' and this is where problems and conflict arise.
What is the bottom line benefit of intercultural training?
The bottom line benefit of being more effective in all intercultural aspects of your work.
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